Refund and Cancellation Policy

1. In short

• Your first paid subscription has a 7-day money-back guarantee, no questions asked.
• A renewal charge can be refunded if you ask within 7 days of it and the workspace has not substantially used the service in that period.
• You can cancel at any time; the workspace keeps its plan until the end of the period already paid for, and there is no partial refund for the unused part of a period.
• Unused AI credit packs can be refunded within 7 days of purchase; credits already used cannot.
• WhatsApp conversation charges from Meta and taxes we have remitted are not refundable, except where the charge itself was wrong.
• Approved refunds are issued within 7 business days; your bank or card issuer may take a further 5 to 10 business days to show them.

2. Subscription plans

First purchase. If you buy a paid plan for a workspace for the first time and are not satisfied, tell us within 7 days of the charge and we will refund it in full. The workspace returns to the free plan.

Renewals. Subscriptions renew automatically. If you did not intend to renew, ask within 7 days of the renewal charge and we will refund it, provided the workspace has not substantially used the service since the renewal (for example sent campaigns, recorded attendance for the period or used AI credits). Outside that window a renewal is not refundable; cancel instead and the plan runs to the end of the period.

Yearly plans. The same 7-day window applies to the first yearly charge and to each yearly renewal. After it, cancelling a yearly plan stops the next renewal; the remaining months are not refunded.

Upgrades and downgrades. An upgrade is charged pro rata for the rest of the current period and is not separately refundable. A downgrade takes effect at the next renewal; we do not refund the difference for the current period.

3. AI credits and usage charges

• AI credit packs: refundable in full within 7 days of purchase if none of the pack has been used. Once any credit from a pack is used, the pack is not refundable. Free, bonus or promotional credits have no cash value.
• WhatsApp conversation charges are set by Meta, passed through to you at cost and remitted to Meta; they are not refundable except where we billed you incorrectly.
• Any other metered charge shown in the app (for example additional seats added mid-period) follows the same rule as the plan it belongs to.

4. What is not refundable

• The unused part of a subscription period after you cancel, outside the 7-day windows above.
• Charges older than 7 days, unless the section on service problems applies.
• Onboarding, customisation, integration or training services once they have been delivered.
• Taxes we have already remitted to a tax authority, where the law does not allow us to recover them.
• Charges on a workspace that was suspended or terminated for breaching the Terms of Service.

5. Service problems

If a defect in CRM Dost or a prolonged outage prevented your workspace from using the service and our support team could not resolve it within a reasonable time, contact us. We will credit or refund the affected period pro rata, or the full charge where the problem made the service unusable, whichever is fair in the circumstances. This applies outside the 7-day windows too. Deliverability of email and messages depends on mailbox providers, carriers and recipients, and a message landing in a spam folder or being rejected by a provider is not by itself a defect.

6. How to request a refund

• Email billing@crmdost.com from the address on your account, or use the support option in the app.
• Include the workspace name, the invoice or transaction identifier (shown in Billing), the date of the charge and the reason.
• We reply within 2 business days and, where the refund is approved, issue it within 7 business days to the original payment method in the original currency. Razorpay and Stripe then return the money to your card, UPI account or bank, which can take a further 5 to 10 business days depending on your bank.
• We cannot refund to a different card or account than the one charged, or in a different currency.

7. Cancelling

A workspace Owner can cancel the subscription at any time from Billing in the app, or by emailing billing@crmdost.com. Cancellation stops future renewals. The workspace keeps its plan and its data until the end of the period already paid for, then moves to the free plan, where its data stays readable and exportable for 90 days before deletion as described in the Privacy Policy. Cancelling does not by itself trigger a refund; ask for one under the rules above if you are within a refund window.

8. Chargebacks and disputes

Please contact us before disputing a charge with your bank; almost every billing issue is resolved faster that way, and this policy gives you more than most chargeback rules do. When a chargeback is filed we will provide the gateway with our records of the subscription and its use. While a chargeback is open the workspace may be limited to reading its data, and a workspace whose charge is reversed after use may be closed under the Terms of Service.

9. Changes to this policy

We may update this policy; the date at the top shows the current version. A change does not reduce the refund rights that applied to a charge already made.

10. Contact

IT SPAR (OPC) Private Limited operates CRM Dost. Refunds and billing: billing@crmdost.com. Everything else: support@crmdost.com.