A website chatbot that turns visitors into leads
· 1 min read
Greet visitors, collect their details and hand them to your team — with a person able to step in at any moment.
Most website visitors leave without a word. A chat widget gives them an easy way to ask a question — and gives you their details while they are still interested.
Make it look like yours
Set the colours, the header text, a welcome message and a short form to fill in before the chat starts. Then add it to your website with a single script tag.
Every chat is a lead
Starting a chat creates a lead in CRM Dost, or links it to an existing one, so no conversation is ever detached from a customer. Turn on automatic assignment and each new chat goes straight to someone on your team.
Verified, when it matters
You can ask visitors to confirm their phone number with a one-time code before they chat. It is optional and off by default; with it on, a returning visitor can pick up an earlier conversation.
A person is always in charge
- When a team member replies from the inbox, automatic replies pause for that conversation.
- They stay paused until someone deliberately turns them back on.
- If AI replies are enabled for your workspace and the AI cannot answer, the chat is handed to a person.
Continue on WhatsApp
Add an optional Continue on WhatsApp button, and visitors who would rather talk there can move the conversation across in one tap.
Ask for only a name and a phone number before the chat starts. Every extra question costs you conversations.